Warranty Claim

Your Details
Name*
First Name * Last Name *
Phone*
Email*
Address (parts and replacements will be sent to this address)*
Street Address * Suburb * State / Province / Region ZIP / Postal Code Country *

Please write "N/A" in any fields that aren't applicable.

Purchase Details
Product Category*
Model Name*
Size / Colour*
PO / Batch / Serial - Number
PO / Batch / Serial - Number

Where is my Serial #?
Purchase Date*
Purchase Store*
Suburb*
State*
Country*
Proof of Purchase*
Accepted file types: jpg, tiff, jpeg, doc, pdf, bmp, png, gif, heic, Max. file size: 10 MB.
Upload receipt for proof of purchase. Maximum 10MB file size.
(Please note: you must retain your sales receipt of purchase)

Warranty Details
Product issue*
- Broken Pole(s)
- Water Ingress/Leaks from seams
- Water Ingress/Leaks from transit cover
- Mould
- Electrical Faults
- Stitching Issues/Errors
- Snagged Zip Slider
- Defective Zip Run
- Missing Loop/Toggle/Eyelet(s)
- Missing/Peeling Seam Tape
- Broken Hinge Casting
- Mattress Not Expanding
- Awning/Roof Top Tent Not Fully Opening
- Carry Bag Issue
- Rust/Corrosion
- Rough/Folded/Rippled Alu Skin on Baseboard
- Torn/Damaged Canvas/Material/Transit Cover
- Bent/Broken Components (other than poles)
- Scratches/Dents
- Missing Part(s)
- Mechanical/Assembly Issue
- Broken Buckle
- Bent/Damaged Bracket(s)
- Incorrect Product/Mispacked
- Leaking Valve
- Welding Issue
- Hinges Not Maintained/Bolts Working Loose
Please select one or more of the issues listed below for your product. You can further expand on this issue in the text box listed after this question.
Description of Warranty Claim*
PHOTOS OF WARRANTY CLAIM
Upload up 5 photos of the claim
Photo 1 of claim*
Accepted file types: jpg, tiff, jpeg, doc, pdf, bmp, png, gif, Max. file size: 10 MB.
Maximum 10MB file size.
Photo 2 of claim
Accepted file types: jpg, tiff, jpeg, doc, pdf, bmp, png, gif, Max. file size: 10 MB.
Maximum 10MB file size.
Photo 3 of claim
Accepted file types: jpg, tiff, jpeg, doc, pdf, bmp, png, gif, Max. file size: 10 MB.
Maximum 10MB file size.
Photo 4 of claim
Accepted file types: jpg, tiff, jpeg, doc, pdf, bmp, png, gif, Max. file size: 10 MB.
Maximum 10MB file size.
Photo 5 of claim
Accepted file types: jpg, tiff, jpeg, doc, pdf, bmp, png, gif, Max. file size: 10 MB.
Maximum 10MB file size.
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